Warranty and Service Agreement
We are committed to providing prompt and reliable service for both warranty and general
service requirements. Please carefully read the following terms before proceeding with
your service booking.
PLEASE NOTE:
- Service Hours:
Warranty and service calls are conducted between 7:30 AM and 4:00 PM, Monday to Friday, excluding public holidays. - Warranty Qualification:
Qualification of warranty can only be confirmed after a technician has attended the site and conducted an assessment. Additional charges will apply if the issue is not covered under warranty. - Non-Warranty Work:
Payment for non-warranty work is required upon completion of service. - Peak Season Delays:
During peak Winter/Summer seasons, higher demand may extend response times up to 4 weeks. - Before Booking:
Before booking a service call, please refer to the product’s Operation Manual, consult our troubleshooting guide to ensure the issue is not user serviceable.
SERVICE FEES – METRO AREAS
All prices inclusive of GST.
(Effective: 01/06/2024)
| Product Type | Attendance Fee | Inclusions per appliance | Additional Rate |
|---|---|---|---|
|
Residential Air Conditioning |
$165 |
Up to the first 45 minutes |
$45.00 per 15 minutes thereafter |
|
Commercial Air Conditioning |
$210 |
Up to the first 60 minutes |
$50.00 per 15 minutes thereafter |
|
Other Products (e.g., Ventilation Systems) |
$165 |
Up to the first 45 minutes |
$45.00 per 15 minutes thereafter |
Additional Information:
- Travel charges may apply for areas outside metro areas.
- Time inclusions are for the initial visit. Additional labour charges apply for subsequent visits.
- Parts and consumables are charged separately from labour service fees.
- If a second technician or multiple-story work is required, additional charges will apply.
IMPORTANT:
- All service charges are payable at the time of service until the issue can be confirmed as a warranty matter. Should the technician’s assessment qualify the issue under warranty, applicable charges will be adjusted or refunded accordingly.
- If the issue is not related to the product (e.g., external power supply, ductwork failure), the warranty will not cover the service. A call-out fee will still apply.
- Please ensure clear and safe access to the product for our technician; failure to provide access may result in rescheduling and additional fees.
By proceeding, you acknowledge that you have read and agree to these terms.